Accessibility statement
Last reviewed: 2026-09-06
Dora is a dental practice management system. We want everyone who works in a practice to be able to use it, including people who navigate by keyboard alone, use a screen reader, magnify the screen, or cannot rely on colour to tell things apart.
Conformance status
Partially conformant with WCAG 2.2 Level AA.
“Partially conformant” means most of the application meets the standard but some parts do not yet. We would rather say so, with dates, than claim a conformance we cannot evidence. The known exceptions are listed below and each one has an owner and a target.
Known exceptions, and when we expect to fix them
- The dental chart distinguishes two treatments from each other by colour and by an optional fill pattern. Where a practice has left every treatment on the default solid fill, colour is the only thing separating them in the drawing. What is charted is always available as text — in the chart’s spoken description and in the Recorded table beside it — and any tooth carrying a finding is marked without using colour. Target: make a distinct fill pattern a required choice per treatment, by 31 March 2027.
- Some icon-only buttons in the visit workspace are named by a tooltip rather than a label, so their name does not appear on keyboard focus or on a touch screen. Target: 31 January 2027.
- Some result lists and form errors are not announced when they change, so a screen-reader user may not be told that a search returned results or that a field was rejected. Target: 31 January 2027.
- Heading levels are not yet consistent across the visit workspace, which makes it harder to skim the page with a screen reader’s heading navigation. Target: 31 March 2027.
- Two colour combinations — the medical-alert badge and the next-appointment line in the patient list — fall below the 4.5:1 contrast minimum. Target: 31 January 2027.
How we assessed this
A manual review of the clinical path — sign-in, patient search and the visit workspace — against every WCAG 2.2 Level AA success criterion, carried out on 6 September 2026, together with an automated axe-core pass that runs on every change. Automated testing finds roughly a third of accessibility problems; it is a regression guard, not an assessment, and the manual review is what this statement rests on.
Feedback
If you hit something in Dora you cannot use, tell us and we will treat it as a defect, not a suggestion. Write to accessibility@dora.dental. We aim to reply within five working days.
Enforcement
This statement is published under the European Accessibility Act (Directive (EU) 2019/882), which has applied to services of this kind since 28 June 2025. If you are not satisfied with our response you may contact the enforcement body for accessibility in your country.